Support

eGIS Associates, Inc. understands that keeping pace with technology is a daunting task; especially when you are unfamiliar with new software or a particular routine suddenly breaks down. Sometimes a quick phone call for a simple pointer is all you need and sometimes you may need directed assistance or possibly an onsite visit. eGIS is committed to customer satisfaction – we will help you in every way that we can.

Our team of experienced professionals can be your safety net for a host of GIS and IT solutions. If you need help installing, configuring, maintaining or managing any of the following eGIS Associates can be your go to team:

1. Esri ArcGIS (Desktop, Server, SDE, Portal, Mobile, or Online)
2. Microsoft (Windows, Server, SQL Server, Active Directory, IIS, or Exchange)
3. ERDAS (Imagine or Apollo)
4. Linux & Apache
5. Trimble

eGIS offers several technical support options to assist you and your team:

• If you have a simple question and we can provide you with an answer in a few short minutes, then it’s settled at no charge.
• For complex questions or scenarios that may take a considerable amount of time to answer or resolve, we offer technical support at reasonable hourly rates.
• For large organizations or those who are new to geospatial technology, we offer Support Subscriptions with flexible fees for the kind of support you need and the amount you use.
• Need to quickly augment your staff for a specific project or need to have some one available on an as needed basis, our Rent-a-Tech service might be your answer.

To learn more about the pricing structure of our technical support service offerings, click here to contact a representative.

If you would just like to ask our technical support team a question, click here and we will respond to you as soon as possible.