Technical Support

Flexible Support When You Need Help

eGIS Associates, Inc. understands that keeping pace with technology is a daunting task; especially when you are unfamiliar with new software or a particular routine suddenly breaks down. Sometimes a quick phone call for a simple pointer is all you need and sometimes you may need directed assistance or possibly an onsite visit. eGIS is committed to customer satisfaction – we will help you in every way that we can.

eGIS offers technical several support options to assist you and your team:

• If you have a simple question and we can provide you with an answer in a few short minutes, then it’s settled at no charge.
• For complex questions or scenarios that may take a considerable amount of time to answer or resolve, we offer technical support at reasonable hourly rates.
• For large organizations or those who are new to geospatial technology, we offer support subscriptions with flexible fees for the kind of support you need and the amount you use.
• Need to quickly augment your staff for a specific project or need to have some one available on an as needed basis, our Rent-a-Tech service might be your answer.

To learn more about the pricing structure of our technical support service offerings, click here to contact a representative.

If you would just like to ask our technical support team a question, click here and we will respond to you as soon as possible.